If you have any questions regarding these terms, please contact us.
Terms that apply to all plans (Basic, Essential and Complete)
- Legal bits and definitions
- Your fees
- Tenant applications
- Tenancy deposit
- Tenancy agreements
- Limits of indemnity
- Authority to act
- Inventory and schedule of condition
- Tenant payments
- Arrears and evictions
- Transfer of existing tenancies
- Ending a tenancy
- Change of ownership
- Termination of services
- Dispute resolution
- Force majeure
Terms that apply to the Essential and Complete plan
Terms that apply to the Complete plan
Legal bits and definitions
To avoid any doubt, these terms take precedence over any verbal communication between us and you unless you receive any written confirmation from us that these terms have been altered or agreed upon by a Director or representative of lettingaproperty.com.
Business or working day - A day other than a Saturday, Sunday or Bank Holiday, where banks in England are open for business
Letting plan - Our Basic, Essential or Complete paid plans
Tenants(s) - The person or people living in, or seeking to live in your property
Tenancy - The agreement between you and your tenant in relation to your property
We, us or our - Refers to lettingaproperty.com's employees, platform and website, including any system owned or operated by lettingaproperty.com (trading as PropMedia Ltd)
Your or your - Refers to the named person requesting our letting service, such as the landlord
All users have access to the lettingaproperty.com platform and must follow the applicable terms. Read our full platform terms.
Under our letting plans, landlords can invite interested tenants to apply to rent their property. This application is carried out via the lettingaproperty.com platform and includes a holding deposit request of one week's rent. Read our full tenant application terms.
Two comprehensive reference checks are included in all our letting plans. Read our full referencing terms.
Under our letting plans, tenancy deposits relating to properties in England or Wales are collected via the lettingaproperty.com platform and registered and secured with the Tenancy Deposit Scheme (TDS). For properties in Scotland, a tenancy deposit is collected via the lettingaproperty.com platform and registered and secured with Safe Deposits Scotland. Read our full tenancy deposit terms.
Inventory and schedule of condition
A professional third-party inventory is required to make a claim under LetsProtect or rent protection.
A professional inventory and schedule of condition are not included in the Basic, Essential or Complete plan.
You are responsible for providing a professional inventory, check-in, check-out and mid-term report. You can instruct lettingaproperty.com to arrange a professional inventory at an additional cost.
You are not required to arrange your inventory via lettingaproperty.com, but it is highly recommended that you use a professional company.
Should you instruct a third party to conduct the inventory independently of using our recommended supplier, we require, for our insurance purposes, that the third-party inventory provider is professionally accredited.
If you do not arrange a professional inventory or choose to carry out your inventory yourself, lettingaproperty.com hold no responsibility for the contents of the report or any subsequent losses. In the event of a dispute, the Tenancy Deposit Scheme (TDS) and Safe Deposits Scotland favour professional third-party reports, so failing to organise this may jeopardise any tenancy deposit claims.
You acknowledge that an inventory and schedule of condition must be signed and dated by both the landlord and the tenant at the start of the tenancy (and preferably at the end) for any tenancy deposit damages or dilapidations claims.
You can upload and store your inventory and other reports to the lettingaproperty.com platform via Documents.
Our letting plans include LetsProtect legal protection. Read the full LetsProtect terms.
Limits of indemnity
The maximum liability of the protection under LetsProtect is:
- £50,000 for any one claim
The maximum liability under Rent Protection is:
The monthly Rent shown in the tenancy agreement up to a maximum of £2,500 per month with the maximum liability of rent protection payable under the Essential Plan being £15,000 or the equivalent of 6 months’ rent, whichever is the lesser amount.
The monthly Rent shown in the tenancy agreement up to a maximum of £2,500 per month with the maximum liability of rent protection payable under the Complete Plan being £30,000 or the equivalent of 12 months’ rent, whichever is the lesser amount.
Authority to act
Stephensons Solicitors LLP is a limited liability partnership. Registered in England and Wales. Registered no: OC322962. Vat no: 294 8327 19. Authorised and regulated by the Solicitors Regulation Authority - Stephensons Solicitors LLP - No. 449153
Address: Wigan Investment Centre, Waterside Drive, Wigan, England, WN3 5BA
When a tenant makes a payment via the lettingaproperty.com platform, the payment will be handled by our third-party payment provider Customate Ltd.
Customate are a payments platform that streamline payments for a better customer experience. They assure the security of all our customer payments, including rent, deposits and refunds - making payments faster, easier and safer.
GoCustomate is not a bank. They don’t take risks with your money, so it isn’t covered by the Financial Services Compensation Scheme. Your money is kept in a protected, ring-fenced account, safeguarded under UK Electronic Money Regulations 2011.
Customate Ltd (“GoCustomate) is a company registered in England and Wales whose registered number is 11491229 registered office is: Suite2A, Blackthorn House, St Pauls Square, Birmingham, B3 1RL, United Kingdom
Once the tenancy begins, the rent will be paid via Open Banking or manual transfer on the specified due date every month. When your due date falls on a weekend or Bank Holiday, the payment will be taken the next working day.
Payments during normal business days
Payments on a weekend or bank holiday
Rent on time (Complete plan)
The Complete plan includes the benefit of rent on time. This means lettingaproperty.com will advance an amount equivalent to the rent amount whilst we collect the rent from the tenant. This amount will be paid within five working days of the due date stated in the tenancy agreement, regardless of whether the tenant has paid or not.
The tenant is liable for the rent and remains in arrears from the first day the rent is due and not paid.
If a tenant fails to pay their rent, our legal team will follow arrears procedures and legal protocols to claim your owed rent and seek possession of the property.
You acknowledge that if the rent payment is not received from the tenant on the rent due date, an overdue fee in line with the Tenant Fees Act is applicable.
Should you allow any postponement on rent or agree a payment plan with your tenant without consent from us, rent on time and rent protection will be invalidated and the remaining monthly fees will still be payable.
If your tenant is claiming housing benefit, lettingaproperty.com reserves the right to align the rent due date with the benefit payment date by arranging an addendum to the Assured Shorthold Tenancy.
lettingaproperty.com must be informed if the tenant’s employment status changes and payment of rent will be using Housing Benefit/Universal Credit. We will only collaborate with the relevant authorities/Housing Benefit agency if permission is given by the tenant to the authority and agreed to by you.
Rent protection is included in the Essential and Complete plans. This covers the rent payments in the event that a tenant is unable to pay and subject to our full Terms of Business. Read our full rent protection terms.
Home Emergency Cover
Home Emergency Cover is included in the Complete Plan. Read the full home emergency cover terms.
Arrears and evictions
Under our letting plans, if a tenant falls behind on rent payments, our legal team will begin the arrears procedure in line with the local housing legislation and statutory terms. This includes writing to the tenant and then following up with a phone call to determine the circumstances.
If the tenant continues to withhold the rent, we will begin measures under the guidelines of our legal cover. You may be required to communicate directly with our legal team during the rent recovery or tenant eviction process.
Under the Essential and Complete plans, there are no charges for any single claim or alternative dispute resolution conducted by us on your behalf.
If your tenant falls into and remains in rent arrears, we have the right to discuss all options and procedures with you and the tenant. Any rent payment defaults will be individually reviewed, and the most appropriate enforcement method will be selected. This includes effective credit control processes and utilisation of any tenancy guarantor if available.
Transfer of existing tenancies
You can request to transfer an existing shorthold tenancy to lettingaproperty.com and join any of our letting plans.
To accept such transfer, otherwise known as "switching agent", we require the following evidence:
- Written confirmation that the tenant has not been in arrears within the last six months (e.g. bank statements or rent schedules)
- A copy of the inventory and schedule of condition, signed by you and the tenant
- A copy of the tenancy deposit certification plus written confirmation (from both you and the tenant) that the existing deposit can be transferred to our Tenancy Deposit Scheme (TDS) account
- Two valid forms of identification for you (e.g passport, driver's licence or utility bill)
- Two valid forms of identification for the tenant (e.g passport, driver's licence or utility bill)
- A copy of the original tenant reference check reports (and guarantor report if applicable) conducted for the current property by a licensed and registered referencing company
- A copy of the tenant's right to rent documentation, showing proof of legal status to rent a property in the UK in accordance with UK legislation
In joining a Basic, Essential or Complete plan, you and your tenant will be required to execute a new assured shorthold tenancy agreement created via lettingaproperty.com subject to a minimum 12-month letting plan.
We reserve the right to not accept a transfer of tenancy and have no obligation to provide an explanation of the rejection.
Ending a tenancy
End of the fixed term
Under our letting plans, there is no charge for renewing your tenancy and/or subscription plan.
When your fixed-term tenancy ends, there is no charge to arrange a new agreement with the same tenant. If you need to find a new tenant with Find a Tenant, the following conditions apply:
Basic and Essential plan
£99.00 Find a Tenant advertising fee (inc VAT)
Free re-advertising with Find a Tenant when renewing a new 12-month minimum subscription to the Complete plan.
To continue on a periodic tenancy (month to month rolling), six months' letting plan fees are payable in advance. As business costs and insurances are incurred in advance per tenancy agreement, this fee cannot be transferred to another tenancy agreement, refunded or calculated pro-rata once the rent has been received.
Ending a tenancy early
If your tenancy is ending earlier than first documented agreed by both parties, any outstanding letting plan fees will be payable by you in agreement with the tenant if they are bringing the tenancy to end and in line with the Tenant fees Act 2019. This can be deducted from the last rent payment fee due or requested as a direct payment. Outstanding subscription fees are non-transferable and non-refundable.
The Tenant Fees Act 2019 states that if a tenant requests to leave before the end of their tenancy, you are entitled to charge an early termination fee. This must not exceed the financial loss that a landlord has suffered in permitting, or reasonable costs that have been incurred by lettingaproperty.com arranging for the tenant to leave early.
This usually means that a landlord must not charge any more than the rent they would have received before the tenancy reaches its end. It is good practice to agree to any reasonable request to terminate the tenancy agreement early.
If there are no missed rent payments, we encourage you to not charge any early termination fees unless you can demonstrate through evidence to the tenant that specific costs have been incurred (e.g. marketing and referencing costs). Any payment that exceeds the landlord’s financial loss or lettingaproperty.com’s reasonable costs which relate to the remaining letting plan fees payable, will be a prohibited payment.
Change of ownership
If the property is sold or passed on with the benefit of the tenant in occupation during the first twelve months of the tenancy, you will be responsible for the monthly fees for the remainder of your letting plan, unless the new landlord agrees to sign our terms of business.
Termination of services
Unless stated otherwise within these terms, either party must give two months' written notice to terminate these terms.
You will be liable to pay the remaining monthly fees of the letting plan, including and after the end of the two-month notice period.
If you are on the Basic plan and terminate services on month six of a 12-month agreement, you will be liable to pay six months of letting plan fees: two months' notice period and four months remaining. £39.00 x 6 = £234.00
If we have started a rent or property recovery process on your behalf, you will be liable to pay for all costs incurred up until the date of termination plus any additional termination costs.
Should we make any payments to you in advance in line with our terms, you acknowledge that you are solely responsible for reimbursing all payments that have been made, including administration fees.
Indemnity and ratification
You undertake to ratify whatsoever lettingaproperty.com shall lawfully and reasonably do by this agreement and to indemnify them against all costs and expenses properly incurred by them in performing their duties and all other actions and acts pursuant hereto including legal expenses. All fees are subject to VAT at the prevailing rate.
Our rights and exclusions under this agreement are:
- If any terms in this agreement have not been adhered to, we reserve the right to not make payments under the Rent Protection benefit
- We have absolute discretion as to whether to take legal action to recover unpaid rent from a tenant
- It is your responsibility to conduct all management, maintenance and repairs to the property and to comply with all statutory requirements
Your letting plan and any services related will become void if you commit a non-discharge of duties and obligations mentioned in the tenancy, related legislation and non-payment of related service charges that impact the tenancy of the related property.
Before you join any of our letting plans or services, you must inform us of any dispute, or any issues that you know of, or should reasonably have known of, that could lead to a potential dispute or legal proceedings with your tenant.
We cannot pay rent to you if the tenant delays their rent due to a claim, dispute or other event occurring or existing before you joined our services that you failed to disclose with us.
We will not pay rents if the tenant delays their rent payment due to your deliberate or negligent disregard of their request, or if they withhold the rent due to an unfulfilled obligation or repair.
You agree to comply with a notice seeking possession of a property let on an assured tenancy or an assured agricultural occupancy (Form 3, Section 8 Notice) on the grounds of non-payment of rent under either/or ground(s) 8,10 and 11 in Schedule 2 to the Housing Act 1988.
You agree that all the information you have provided is correct to the best of your knowledge and belief. Should you provide incorrect information that causes us to suffer loss or legal proceedings against us, you agree to reimburse and compensate us on a full indemnity basis for all losses suffered.
Aside from assisting with deposit disputes with the TDS, all other disputes between you and the tenant regarding the management and maintenance of the property must be resolved by yourselves.
lettingaproperty.com hold no responsibility for any disagreements or disputes that arise throughout the tenancy term. We are not obligated to communicate on behalf of either party regarding any dispute or proposal negotiations whatsoever.
Where we have stated in these terms that we will assist in resolving matters or act as an intermediary, we will do so at our own discretion and under any terms stated.
If temporary legislation is imposed denying the lawful service of any notice to the tenant required to gain possession of a property, the Rent Protection benefit available on the Essential and Complete plans will stop until notice can be legally served.
PropMedia Ltd, trading as lettingaproperty.com, will not be held liable for the failure or delay of any obligations laid out in these terms if such delay is due to an unforeseeable act or event beyond reasonable control of either party, otherwise known as a Force Majeure Event.
Force majeure events include, but are not limited to, government intervention, directives or policies, or an Act of God.
The party affected by a Force Majeure Event shall notify the other as soon as reasonably practicable.